Update on Community Communications and Our Path Forward

MEMORANDUM

To: The Residents of The Bluffs on the Waterway

From: The Board of Directors

Date: June 16, 2026

Subject: Update on Community Communications and Our Path Forward

Dear Neighbors,

Over the past several months, the Board of Directors has actively worked to keep our community informed and engaged through our Facebook page. We shared updates on ongoing projects, operational matters, and used the platform’s polling feature to better understand residents’ preferences on various initiatives. In an effort to build community spirit, we also tried to supply witty and fun commentary alongside our communications. We sincerely appreciate those who participated and offered thoughtful input.

However, we have consistently encountered criticism, personal attacks, and divisive commentary that have created unnecessary tension within our community. While we fully support open dialogue and value constructive feedback, the tone and nature of many responses have undermined the positive, collaborative culture we are committed to building together. Some residents mistook our levity for snarkiness, which reinforced our decision to sunset this creative communication approach. We also observed instances of anonymous posts that, while occasionally containing useful suggestions, often prioritized condemnation over cooperation.

After careful consideration, the Board has decided to discontinue the use of Facebook as a primary communication channel. This decision is not made lightly, but we believe it is the best step to foster a more respectful and unified environment. Going forward, the Board will exercise a more professional approach to all communications.

Moving forward, we will continue to prioritize clear and transparent communication through the following channels:

Front Steps: Our main platform for official announcements, updates, and important community information.

Quarterly Board Meetings: Opportunities for residents to engage directly with the Board in person.

New Communication Platform: We are excited to introduce a dedicated mobile app (currently in beta testing with select residents) that will deliver direct notifications to your devices when you enable them. This will provide timely, reliable updates without the distractions of social media.

Direct Communication: As always, Board members remain available to address your questions and concerns individually.

Every resident is strongly encouraged to contact LITUS* directly to confirm and update their contact information on file, including email addresses and phone numbers. This is essential for ensuring you receive all important community communications.

We remain deeply committed to listening to your feedback and incorporating constructive ideas that improve our community. The Board will continue to review and act on thoughtful input received through the approved channels above. Our goal is simple: to maintain a beautiful, well-functioning, and welcoming community for all residents.

Thank you for your continued support and understanding as we implement these changes. We look forward to working together in a spirit of respect and cooperation.

Sincerely,

The Board of Directors

The Bluffs on the Waterway HOA